About CHI Sanctuary Day Spa

Gift Certificates & Products

  • An ideal present, which can be redeemed against treatments or products.

  • With the ease of a phone call a Gift Certificate can be arranged and paid via credit card and sent anywhere in Australia.

  • We also offer beautiful natural handmade soaps, rustic candles, organic herbal teas, Premium Grade Essential oils, delicious Naturopathic body scrubs, whips and Hair shampoos and OPI Nail Polishes.

Appointments

  • To Avoid disappointment, bookings in advance are recommended, although we do our best to offer you an immediate service where available.

Cancellations

  • We understand that sometimes you may need to change your schedule. If you would kindly let us know at least 24 hours prior to the treatment so as to allow someone else to visit us, we would greatly appreciate it.

  • A credit card is required to confirm your booking.

  • Cancellations within this time will incur a charge of 25% of the treatment cost in order to cover our expenses.

  • Same day cancellations will be charged at 50% and 100% on Public Holidays.

  • Gift vouchers will also be redeemed at these rates.

  • Groups (5 persons minimum) will be required to pay a 40% deposit at least two weeks prior which will be non-refundable one week before your booking. We do our best to fill any individual cancellation times to be able to return deposits where possible.

Payment

  • All prices quoted are in Australian Dollars: AU$ - Currency Converter Link.

  • We accept Cash payment and EFT together with MasterCard & Visa Credit Cards.

  • NB: We do not accept AmEx or Diners Credit Cards.

Treatment Times

  • Unlike other Day Spas and Beauty Salons the time for your consultation and to change is not taken out of your treatment time.

  • Please allow approximately 15-30 minutes on top of your treatment time to complete the CHI Sanctuary experience.

  • For our opening hours and times please visit our Contact page.

Wheelchair Access Available

  • We do our utmost to tailor treatments to enable disabled clients to visit us. We have disabled toilet facilities and access available.

Weekends, Public Holidays & Peak Times

  • We are open 7 days a week and on some selected Public Holidays such as Easter Saturday & Sunday for your convenience and by appointment only otherwise we are closed on Public Holidays.

  • Due to increased costs on Sundays and Public Holidays, a 10% surcharge applies on these days.